{"id":11572,"date":"2018-10-22T09:53:50","date_gmt":"2018-10-22T07:53:50","guid":{"rendered":"http:\/\/dev.simassist.de\/maintenance-and-support\/"},"modified":"2024-09-19T10:25:41","modified_gmt":"2024-09-19T08:25:41","slug":"maintenance-and-support","status":"publish","type":"page","link":"https:\/\/www.simassist.de\/en\/maintenance-and-support\/","title":{"rendered":"Maintenance and Support for SimAssist"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_e5ddd487 height_medium with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"header-wartung-simplan-ag\" data-img-width=\"1920\" data-img-height=\"1279\" style=\"background-image: url(https:\/\/www.simassist.de\/wp-content\/uploads\/header-wartung-simplan-ag.jpg);background-position: top center;background-repeat: no-repeat;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 vc_hidden-sm vc_hidden-xs wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_65f8c5b0\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;SimAssist Maintenance and Support&#8221; font_container=&#8221;tag:h1|font_size:30px|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22text-transform%22%3A%22uppercase%22%2C%22margin-bottom%22%3A%2210px%22%7D%7D&#8221;]<div class=\"w-text us_custom_32c6ca35 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Our experts are at your side<\/span><\/span><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 vc_hidden-xs wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><!-- Row Backgrounds --><section class=\"l-section wpb_row us_custom_0647a745 hide_on_default hide_on_laptops height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_88182a8e\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;SimAssist Maintenance and Support&#8221; font_container=&#8221;tag:h1|font_size:30px|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22text-transform%22%3A%22uppercase%22%2C%22margin-bottom%22%3A%2210px%22%7D%7D&#8221;]<div class=\"w-text us_custom_32c6ca35 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Our experts are at your side<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"blog\">\n<article class=\"art-post\">\n<div class=\"art-postcontent clearfix\">\n<div class=\"category-desc\">\n<h2>Maintenance and support of the software<\/h2>\n<p>SimPlan offers all SimAssist software users the option of concluding a maintenance agreement, covering the following services:<\/p>\n<h3>Provision of software updates<\/h3>\n<ul>\n<li>This includes the provision of new software releases with new and improved functions, as well as bug fixes\/updates.<\/li>\n<\/ul>\n<h3>Bug-fixing<\/h3>\n<ul>\n<li>SimPlan documents all errors reported by customers and aims to promptly rectify any problems. Bugs can be fixed with a separate patch or a workaround. Alternatively, bugs can also be fixed in the next available release of the software.<\/li>\n<li>Support team e-mail: <a href=\"mailto:simassist@simplan.de\">simassist@simplan.de<\/a><span id=\"cloakf1d19db0d2d55a910c8656dbb1947590\"><\/span><\/li>\n<\/ul>\n<h3>Support hotline<\/h3>\n<ul>\n<li>Customers with a maintenance agreement can take advantage of our personal support hotline. To this end, SimPlan provides you with a telephone number for use during normal office hours. Customers can also access an online platform to contact the support team, view news \u2013 on upcoming software releases, for example \u2013 and receive individual assistance.<\/li>\n<li>Support hotline for maintenance customers: <strong>+49 6181 6107129<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_widgetised_column wpb_content_element\"><div class=\"wpb_wrapper\"><div id=\"text-6\" class=\"widget widget_text\"><h3 class=\"widgettitle\"><span>Test licence<\/span><\/h3>\t\t\t<div class=\"textwidget\"><p>You can request test licences of SimAssist with the <a title=\"Zum Kontaktformular\" href=\"https:\/\/www.simassist.de\/en\/contact-us\/\" rel=\"alternate\">contact form<\/a>.<\/p>\n<\/div>\n\t\t<\/div><div id=\"text-8\" class=\"widget widget_text\"><h3 class=\"widgettitle\"><span>Dates<\/span><\/h3>\t\t\t<div class=\"textwidget\"><div>\n<div><strong><a href=\"https:\/\/www.simassist.de\/schulungen\/\" rel=\"noopener\">SimAssist training (GER) 09.-10.06.2026, online<\/a><\/strong><\/div>\n<div><\/div>\n<div><a href=\"https:\/\/www.simassist.de\/schulungen\/simassist-webseminar\/\" target=\"_blank\" rel=\"noopener\"><strong>SimAssist Web seminar (DEU) 30.06.2026<\/strong><\/a><\/div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t<\/div><div id=\"custom_html-7\" class=\"widget_text widget widget_custom_html\"><h3 class=\"widgettitle\"><span>Downloads<\/span><\/h3><div class=\"textwidget custom-html-widget\"><a href=\"https:\/\/www.simassist.de\/wp-content\/uploads\/Flyer_SimAssist_EN_2023.pdf\" target=\"_blank\" rel=\"noopener\">SimAssist flyer<\/a><br>\r\n\r\n<a href=\"https:\/\/www.simassist.de\/wp-content\/uploads\/SimPlan_short_profile_2023.pdf\" target=\"_blank\" rel=\"noopener\">SimPlan profile<\/a>\r\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_f029a2ba height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-actionbox color_light controls_right\"><div class=\"w-actionbox-text\"><h3 class=\"w-actionbox-title\" style=\"font-size:h3\">We are happy to inform you about our maintenance services!<\/h3><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_1 icon_atleft\" style=\"font-size:18px\" title=\"Contact us\" href=\"https:\/\/simassist.de\/en\/contact-us\/\" rel=\"nofollow noopener\" target=\"_blank\"><i class=\"fas fa-arrow-right\"><\/i><span class=\"w-btn-label\">Contact us now!<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"SimAssist Maintenance and Support\" font_container=\"tag:h1|font_size:30px|text_align:left|color:%23ffffff\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22text-transform%22%3A%22uppercase%22%2C%22margin-bottom%22%3A%2210px%22%7D%7D\"]Our experts are at your side[vc_custom_heading text=\"SimAssist Maintenance and Support\" font_container=\"tag:h1|font_size:30px|text_align:left|color:%23ffffff\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22text-transform%22%3A%22uppercase%22%2C%22margin-bottom%22%3A%2210px%22%7D%7D\"]Our experts are at your side Maintenance and support of the software SimPlan offers all SimAssist software users the option of concluding a maintenance agreement, covering the following services: Provision of software updates This includes the...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11572","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/pages\/11572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/comments?post=11572"}],"version-history":[{"count":9,"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/pages\/11572\/revisions"}],"predecessor-version":[{"id":16583,"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/pages\/11572\/revisions\/16583"}],"wp:attachment":[{"href":"https:\/\/www.simassist.de\/en\/wp-json\/wp\/v2\/media?parent=11572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}